Terms & Conditions

Something you need to know? You should find it here in our FAQs - You can also find our Terms & Conditions here. If there's something we haven't answered then just give us a shout on hello@thelookloft.co.uk

DELIVERY: We aim to process orders placed before 3pm Monday - Friday on the same day and send packages via Royal Mail tracked. If you place an order after 3pm, at weekends or on bank holidays your order will be processed on the next working day. For all delivery and return information please click here.

WHERE ARE YOU BASED? We're based in Essex, UK and are an online only boutique (although watch this space)

AM I SAFE BUYING ONLINE AND DO I NEED AN ACCOUNT? You don't need an account, you can simply purchase without registering (although if you sign up to our newsletter you might find a discount code or two winging it's way to your email!) and the hosting we use encrypts your data so that it's safe to buy with us. We don't sell or misuse your data and never pass it to 3rd parties.

QUERIES: If you have any queries you can email us at hello@thelookloft.co.uk and we'll do our best to help!

DO YOU MAKE YOUR OWN GARMENTS? Not at that moment, but we have some fab suppliers. Designing and manufacturing our own line is something we'd love to do so maybe one day!

ARE YOU ECO-FRIENDLY? Yes! We love the planet, and want to do everything we can to ensure we're helping so we use 100% biodegradable and recycled packaging. We know that 'fast-fashion' is a concern for conscious consumers and it's something that worries us too, so with that in mind we run regular swap-shops (not just for our clothing, you can bring any good quality clothing to swap with other like-minded people) and want to branch out on this as much as possible. We also choose our collections based on items we think you can wear again and again, meaning you don't have to buy as much! You can also take a look at our blog for ideas on what to do with your unwanted clothing! Reuse and recycle!

ARE YOU VEGAN FRIENDLY? Yes! We don't sell animal by-products.

CAN I RETURN AN ITEM? Yes, but please check our returns policy here before sending any products back.

Payment Method – We process all payments via Stripe.

Delivery – Please see details for delivery above

Returns – Please see full T&C's for Returns above. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Goods should be returned to us to the address given on the returns label and well secured, sealed and protected from the elements.

Accuracy of Content – The Look Loft makes every effort to give a fair representation of the products that we sell, however, slight variations may sometimes occur due to screen colours/resolutions. All measurements quoted are approximate and based on information provided by the suppliers.

Safety Regulations - Our products comply with appropriate safety and consumer regulations. Should a manufacturer issue a recall we will contact you immediately.

Please ensure that you inspect your goods upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify The Look Loft of a problem within 14 days of receipt.

Website – The Look Loft has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty, expressed or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this website.

The Look Loft liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct or indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer which may arise from the use of this Website.

The Look Loft shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

Trading Name – This Website is owned and operated by The Look Loft. The registered office is London.

We reserve the right to cancel any order within 7 days of the order being made and will, in such cases, offer a full refund where appropriate.

Privacy & Security - The Look Loft treats your personal information in line with GDPR Legislation and does not share your details with 3rd parties. Payment details made online are not disclosed to The Look Loft and are processed by Stripe.

Feedback – If you would like to give us some comments or feedback about our Website, we would love to hear from you. Please contact us at hello@thelookloft.co.uk